Privacy Policy


Troubleshooting Service LLC


1. Introduction

At Troubleshooting Service LLC ("we," "us," or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information — including how we comply with mobile messaging regulations, such as the 10DLC (10-Digit Long Code) policy, the California Consumer Privacy Act (CCPA), and other applicable laws.

By using our services, visiting our website, or opting into SMS communications, you consent to the practices described in this policy.


2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and mailing address.
  • Service Information: Details related to troubleshooting requests (e.g., devices, issues, appointments).
  • Communication Preferences: SMS opt-in/out status, email preferences.
  • Website Data: IP address, browser type, device information, and interactions with our website (collected via cookies or analytics tools).


3. How We Use Your Information

We may use your information to:

  • Provide, schedule, and manage our services.
  • Send service-related communications, including SMS reminders and updates.
  • Respond to customer inquiries and provide technical support.
  • Improve our service offerings and user experience.
  • Comply with legal obligations and protect against fraudulent activity.


4. SMS Messaging & 10DLC Compliance

We may send you SMS/text messages regarding your service or promotions, in compliance with 10DLC carrier regulations and applicable law:

  • Consent-Based Messaging: We only send messages to users who have expressly opted in via keyword, web form, or service interaction.
  • Types of Messages: Service confirmations, updates, reminders, and occasional promotional offers (if consented).
  • Frequency: Varies based on your interaction with us.
  • Fees: Message and data rates may apply based on your mobile carrier plan.
  • Opt-Out: You can opt out anytime by replying STOP. For help, reply HELP.

We do not sell, share, or rent SMS consent data to third parties for marketing.


5. Sharing Your Information

We do not sell your personal information. We may share data only in these limited cases:

  • Service Providers: Vendors or platforms that help us operate (e.g., SMS gateways, CRM tools).
  • Legal Compliance: When required to comply with applicable laws or legal processes.
  • Business Operations: To detect, prevent, or address fraud, security, or technical issues.

All third parties we work with are contractually required to protect your information.


6. Your Rights Under California Law

If you are a California resident, the CCPA gives you the right to:

  • Know what personal information we collect and how we use it.
  • Request access to or deletion of your personal data.
  • Request correction of inaccurate personal data.
  • Opt out of the sale or sharing of your data (we do not sell personal data).
  • Designate an authorized agent to make privacy requests on your behalf.

To make a request, contact us at the email or address below. We will respond within the timeframe required by law.


7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure.


8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of this page. Your continued use of our services after changes have been made constitutes your acceptance of the revised policy.


9. Contact Us

If you have questions about this Privacy Policy, your data, or our SMS practices, please contact us at:

Troubleshooting Service LLC
 Email: tss.connect.mail@gmail.com
 Phone: 916-256-3117